Harborfield Commerce · Supplier records
Make the repeat issues visible.
Support was seeing the same problems under different ticket names. I reviewed 2,400 records with support and engineering, grouped the errors into 12 patterns, and helped turn them into a validation checklist that three support teams adopted.
Open a sample checklist entry
Dimensions without a unit. Keep the supplier’s original value, record where it came from, and request the missing unit before converting it. Flag conflicting dimensions for a reviewer.
